Wendy's

Waited in the drive through for 20 minutes for them to completely mix up my order, when I tried to get my order corrected I was confronted with "what's the problem?" no recipe was given either. Overall don't bother going unless you want to waste your time

January 5, 2025 on Google

If you want a fast pit stop DO NOT STOP HERE!!!!!! They are so slow and do not know how to keep up with a rush. They need to get some more employees. I would also recommend getting some working self serve kiosks so people can order themselves instead of having to wait years to order.

October 27, 2024 on Google

If I could give this Wendy's zero stars, I would. Absolutely no regard for customer service. Don't bother stopping here, keep driving and find a better pit stop. You'll waste 45 mins of your time just to line up to pay. The staff was not apologetic about the long wait. There's a kiosk, so if you truly are craving Wendy's, you're better ordering from a machine order than actual human staff totally ignore customers.

October 20, 2024 on Google

Stopped here on the way home and we were the only car in the drive-thru and it took 20 min to get our food. When we received it, one burger was stone cold and the bun incredibly stale. The chicken nuggets were covered in salt and of course no dip for the nuggets in the bag.

October 19, 2024 on Google

Incredibly slow service. Ordered the #8 combo with chili instead of fries. Charge seemed high, the lady taking the order said she did not make the prices, had to ask for a receipt, it showed I was charged for a poutine that was not ordered nor received. I had to go inside to get it resolved. Incompetent staff as far as I am concerned, also the chili was like soup, very little beef. We frequently visit Wendy’s and this one seems to be the only one we have had poor experience with. Huge improvement needed.

October 10, 2024 on Google

Just visited this location in October 6 2024, I the worst experience I ever had. No cashier to help you, you have to use a board....ok but it freezes so that takes longer. Next didn't scan my coupon so ended up paying more 70 bucks yikes. Next the customer behind has issues with the board and we tell one of the workers no one comes out to help they keep working in the back. So another customer helps him. Then my dad orders the deal $4 hamburgers (he got two) and charged 7.79 each. He then asks and was told he needed a coupon but no where does it state you needed a coupon. What the heck. It does not scan coupons I tried. Very disappointed hope corporations check out and audits this site. Food was ok.

October 6, 2024 on Google

Compact, useful, though more practical if using the drive through than if ordering in, as there’s only one ordering station right next to where the queues for the cashier forma, so not very practical. The workers taking your order are also the ones preparing it so you might stand in line for a long time

August 7, 2024 on Google

With one couple in front of us we thought we'd be in/out quickly. Ha ha ha .. boy was I wrong. We watched them put fries in the bag and sit .... and sit ... and sit ... before the burgers were put therein. I'm sure the couple in front of us were not happy about their cold fries with their burgers. Fifteen minutes later our meals were ready. I guess we are just used to the speedy quick accurate service we get at our local Wendy's in Oshawa that this seemed incredibly long ... My husband's burger had a mustard packet on top of it ... seriously, you couldn't put mustard ON the burger on the other side of the counter? I ordered the Cobb salad and the chicken and bacon were plentiful which was nice but the lettuce had brown spots, dry ends and slimy spots and I'm pretty sure the tomatoes had frost bite ... that is not very appealing if I have to pick it all out. So, what is it with On Route's? They have constant traffic going through there. Why is service so bad? It makes no sense to me.

February 1, 2024 on Google