Papa's Pizza Land - Newcastle

Wanted to order but website would not give me prices & skip the dish wouldn't connect. I would think businesses would rather have the business than making it so difficult for potential customers. Oh well I went elsewhere

September 8, 2024 on Google

The gentleman on staff who worked yesterday’s afternoon shift on 01/09/24 is an amateur pizza maker who answers the phone and makes the delivery. This one man act is so rude and uncooperative. You know the type that has a no-can-do mentality. He thoroughly ruined our dinner. I am still seething this morning. It’s not the first time either. When l order regular crust, I get thin crust it comes soggy. When l tried the thick crust, it was under-baked. When l give guidance on the phone it goes unheard. I asked for well-done, crispy on the bottom with a chewy bite. It came underbaked and gummy. The tomato pizza sauce is always too much and we consistently complain of it having Cheyenne pepper or whatever hot sauce they use. In all events when we look at their copy, there is no word to suggest that their sauce is hot. Why is it so hard to get a good double pepperoni pizza out of this place? After a month of ordering I decided to call and to deal with this situation because aside from the amateur pizza making,the first pizza we had there was really good, but we’ve never had it back. It was the first and the last good pizza we bought. It’s the closest pizzeria to our house. I keep hoping each time that maybe this time it will be right. We eat pizza at least once or twice a week. When I told him the crust wasn’t cooked enough and related all the past issues, we never complained about, and told him he owes me a pizza as a make up, he replied, “absolutely not. It’s not my problem that you don’t like my pizza. “ he insisted there’s no hot spice in the pizza.” Look at the picture below. The crust is gummy and underbaked. So is someone sabotaging your kitchen and secretly adding it into the sauce? because it is very evidently there. I only order pepperoni pizza and it’s not the pepperoni. I’ve tested and I’ve tried all pepperoni. It is not a pepperoni. This guy is unfortunately no asset to this little business and to think I gave him a $2 tip makes me feel stupid. I am sorry for the owner. If he is the owner l am saddened indeed. It’s a darn shame because we recently moved here and are looking to crown a pizzeria as our in-house go to. We eat pizza every week, at least twice. We’ve given this one too many tries and it’s just not happening. Sadly, We will take our business elsewhere. There are other pizza places to try in the area. Give this one a pass, if you’re in Newcastle, Ontario. It’s inconsistent. You’ll not find the wholesome hospitality you are looking for nor will you find a professional maker’s pizza quality here.

September 2, 2024 on Google

I stopped in here today, on a whim. I had a full they have showings lined up and I needed something quick for lunch. As soon as I enered I was greeted by the man behind the counter. He began naming off all of the fresh slices they had available and I was surprised with the variety. After finally deciding on a slice I waited patiently for it to heat. I think it was the best slice of pizza I've ever had... so good I came here the write this review. Thank you for your excellent customer service and fantastic pizza!

October 4, 2023 on Google

Absolutely the best pizza, wings and garlic bread I’ve ever had, owner answered the phone took my order and it was a very good first time order, 100% suggest ordering from and I will order again very very soon Thank you very much

September 13, 2023 on Google

The pizzas were fresh and we had got an option for unlimited toppings. Chicken Wings could have been better. But overall it is a good food. Couldn't click better pics :)

September 11, 2023 on Google

Absolute trash. 2.5 inch crust on a 16" pizza. With a smattering of toppings piled in the middle. Often poor/rude service on the phone. And way too expensive for such a low quality food. Do you even season the crust? Or is it just plain bread? Cuz it has no flavour.

January 21, 2023 on Google

Great service not like Bowmanville. Open when they advertise they will be. Great pizza, and staff. Worth driving from Bowmanville to get. Even though we have new owners in Bowmanville, it still is not as good as Newcastles. Great job guys.

May 14, 2022 on Google

Awesome pizza, awesome price!.... Well sadly this was my review from five years ago. Been loyal and promoting this place for years until now. Mentioned to the guys how much their crust was growing larger and toppings were getting lighter and lighter. They apologized and made some excuse and it would not happen again. Next three pizzas in a row 1/3-1/2 crust and very little for toppings. Sad day, my last pizza from Papa's. Good luck. PS, just ate a slice and the crust is so hard and chewy that I am in disbelief- it's bad. Say goodbye our party and large crew opg orders.

June 25, 2017 on Google