Lord Nelson Steak House

Staff (all of them) were so friendly and professional. Food, drinks and service really EXCELLENT. First time here, really classy but not pompous. Our family all had dinner. Christmas decorations were lovely, very well done. Waiter Scott was pleasant, attentive and helpful. Thank you!

December 24, 2024 on Google

Party of 4 celebrating a special occasion, which we mentioned when we made the reservation, and no one acknowledged during our visit. Starting with having to wait 30 minutes later for our table even though we had a reservation, waited about 10 minutes for our server to greet us, and receiving not so warm welcome by our server( no questions about if it is our first time there or any ice breaker, no smiles, not even introduced himself??). My wife asked for a list of mocktails and was told that the bartender will make you something, just need to know if we wanted something sweet or bitter? My kids ordered the lobster Mac and cheese at $42 to share as an appetizer, and while eating my son realized that there was bacon in the dish, which clearly was not mentioned on the menu description, which is a no no in any restaurant, especially considering that we don’t eat pork and we would have avoided ordering this item if we knew. When I brought it up to the server, he was apologetic and promised that he would remove it from the bill, which was still on the bill when we got it and we had to ask for it to be removed, which is very disappointing. The issue here is that they missed an opportunity to gain a guest for life, but decided to handle us as a first time guest very poorly. I think it is also worth mentioning that when your restaurant charges so much money for the experience, it needs to be worthwhile and service needs to be implacable.

December 10, 2024 on Google

I celebrated my 47th birthday at Lord Nelson Steakhouse with my friends and family, it was a wonderful experience. The service was amazing, the food was superb, and the hospitality was excellent. I will definitely recommend this restaurant for any gathering. Thank you chef for the wonderful job you did. Keep up the good work!

December 10, 2024 on Google

We had dinner on Saturday for my husband’s birthday! Wow, beautiful Christmas decor! The food was outstanding, the Caesar salad is a must try if you love garlic!!! Our steaks were cooked to perfection. Thank you to our waiter Valentino for your incredible service! Will be back again!

December 9, 2024 on Google

Wow was I surprised. My husband had always wanted to go. For his birthday I surprised him with dinner. We had a great time! Thank you Mike for your outstanding service. Everything and everyone was great!

November 25, 2024 on Google

Such a surprise on what the place looks like inside compare to the outside. Have lived in Aldershot for 8 years and passed by the restaurant almost everyday but never ever thought of trying it out because how it looks from outside. Service was exceptional, steaks were grilled to perfection. Will definitely come back.

February 13, 2024 on Google

For my wifes Birthday I wanted to take her somewhere special. After some online searching I decided to take her to Lord Nelson in Burlington. It's located in a small unassuming strip mall. When we entered we weren't greeted at first and the young coat check/hostess girl seemed a bit timid and confused. Eventually another lady greeted us and I told her we had a reservation, which in the notes online I had requested "a quiet table for 2". The lady explained that they were having an "event" today and we could have a table in a private room that is quieter but the table in the main room is much nicer. Not wanting to make a fuss I told her the regular table would be fine. It wasn't too long after we were seated that I regretted not taking the other table. The restaurant was very loud, and after another group was seated next to us it got even rowdier. Even though it was a Thursday evening it felt more like a pub during a game night rather than a fine dining restaurant. The hostess did check our coats which was nice. Anyways, I read in the reviews that the Caesar salad is made table side and is really good so we started with that. My wife ordered the Lord Nelson special and I got the Chicken Supreme. Shortly after we ordered we were brought a small platter with pickles, olives, Pate and a bowl with garlic bread. I have been to restaurants before where they bring you complimentary bread but this was 2 tiny pieces of garlic bread. I tried it with the pate but it was better on its own as the pate didn't have much of a taste to it. Eventually the waiter set up the salad table and began to make it infront of us. He appeared to be making the dressing and everything from scratch but I can't be sure as he didn't really explain what he was doing. He just started mixing and mashing and I couldn't tell what some of the ingredients were. It would have been great if he explained what he was doing or even asked if we cared. Especially considering this salad costs almost $50. About 1/3 of the way through he stopped to help another table light something. He took the lighter they were using to try and start up some sort of fondue or something. Then he came back and continued making our salad without washing his hands. Yeah, he's using utensils to make the salad but he's squeezing the lemon with his bare hands and...well it's not hygienic, ya know? Anyways the salad and the experience of having a nice Caesar made traditionally from scratch infront of you is great and it tasted good but not $50 good. It was a bit heavy on the dressing. Our mains came shortly after we finished the salad. My wifes Lord Nelson special featured Beef Tenderloin Tournedos which were cooked to perfection. Very delicious. My Chicken Supreme was also very tasty. Both came with the exact same sides though my cubed potatoes were slightly undercooked. We were too full to finish our meals so we got the leftovers put away for us. They were placed in cheap flimsy containers more suited to Chinese food restaurants, and we didn't get a bag or anything to put them in. Not very fancy at all. We skipped dessert and got the bill. In my opinion it was too expensive for what we got. I have been to expensive, fine dining restaurants and steakhouses before and this place just isn't worth the cost. As we were leaving we had to wait awkwardly at the front because we needed our coats and no one was there to get them for us. Eventually the young hostess came over and handed our coats back to us in a big bundle. The poor thing seemed very spaced out and out of her element. Anyways, the wife was pleased so Mission Accomplished but I won't be back, especially at that price, and I don't recommend anyone else go unless they have money to burn. TL;DR, Expensive steaks with meh service. Not bad but not great either.

November 18, 2022 on Google

That was a fantastic Dining experience. We literally dropped in without a reservation last Friday at 8:00pm. The first impression was a bit strange the restaurant has no windows. But then: The owner welcomed us very enthusiastic, and then Valentino our waiter was very professional, helpful and entertaining. We ordered Caesar Salad prepared fresh at the table, an oaked California Chardonnay and a Chianti. Both wines were delicious - and those were just ordered by the glass. Our main courses, Supreme Chicken and Grilled Salmon very tasty and the dessert Sticky Toffee and of course an espresso in a very decorative espresso cup. When we are back in the are - we will be back.

April 25, 2022 on Google