Bourbon Street Grill

They rise the price $1 to $1.50 just before then HST relief. Not a customer friendly business

December 15, 2024 on Google

Even by food court standards the food is pretty bland except the Jambalaya rice. Portion size was okay for me but other reviews say it's decreased a lot. I do think the portion is small for it's price.

October 23, 2024 on Google

Doesn't have the regular choice like Shanghai noodles. Portion is smallest I got for any Bourbon restaurant.Don't even have chopstick and server not friendly.

August 18, 2024 on Google

The quantity of meat has really gone down while the prices are up. Bourbon chicken tastes good but I won't be eating there until I hear that the management has done something about it and do listen to their customers.

August 6, 2024 on Google

Stingy. I've been a regular customer for a while, and I'm sad to say the portions are getting smaller and smaller. They'll put out huge trays fresh, and give you a miniscule amount of a mountain of meat. Here's this week versus last week. The staff are always rushing you to decide before they're done with the previous dish. This place sucks now. Update: they got better briefly, and then got stingy again.

February 23, 2024 on Google

I'm a regular customer and it's funny how they gave out other people coupon card (where you get FREE combo meal for every 10 combos you buy) for a free meal but haven't given me that card even though I'm a regular and constantly buy multiple combo meals! I don't know if its because of racism but I had to ask for that card and they just had lots of those cards just on the counter and did it not occur to them to it to to customers and not be selective or exclude customers?!?! ALSO, when the meat is almost gone and I asked when the new meat is coming they kept giving me vague answers and telling me I have to wait an hour when all the meat is gone and again I don't know if they are lying about the time. It was a weekend and thats they're busiest time and wouldnt they have prepared that meat ahead of. Time. Maybe they already have it but lie to me so I would have the old meat and they wait until I'm gone to give the new meat to other customers. Shaking my head.

February 28, 2023 on Google

Terrible customer service. Never coming here again. I used to actually frequent this place, and the food is actually decent, but the customer service is horrible. I ordered a combo with a fountain coke beverage, and after returning to my seat, I realized the coke was half coke half water. As I approached the counter, I saw one of the staff taping a piece of white paper over the coke (seen in the photo). When the next person asked for a draft coke they were told that they're sold out. I tried to ask for their attention but was told to wait in line again (fine). When I got to the front, I handed them the coke to show it was clearly watered down, and asked for a proper coke. They said they couldn't as they didn't have any more draft coke. I went through several options, and was basically told: 1) They wouldn't issue me a refund for the draft coke 2) They wouldn't hand me a bottle of coke without charging me for it (even though by volume, bottled coke is LESS than the draft coke cup) 3) They would offer me another draft pop (disgusting, any drink besides coke you might as well lick vomit off the ground). Ended up having to pay for a bottle of coke which is ridiculous, hence will never come here again.

October 24, 2022 on Google

Warning: this is the worst Bourbon chicken location I have ever been. Rude customer service from the cashier and low quality food. The big size lady with a Cantonese accent at the cashier is very rude always and I've never seen a sampling with literally one third of one piece of meat. Food is small portion and dry. Avoid by all means.

September 3, 2021 on Google