T.O.'s Kathi Roll Eatery Mississauga Heartland

Stale Chicken in the Roll and Inhuman Treatment – Denied Even a Glass of Water, Asked to Pay for Bottled! A deeply disappointing experience! I ordered a kati roll combo, hoping for a satisfying meal, but my experience was anything but. First, the chicken in the roll had a strange, unpleasant smell, which immediately made me question the quality and freshness of the food. It’s unsettling to pay for a meal only to feel unsure about whether it’s safe to eat. To make matters worse, when I asked for a simple glass of tap water to go with my meal, they flat-out refused. Instead, I was told they only serve bottled water, and it would be an additional charge. In a city where tap water is safe and widely available, this policy felt rude and unfriendly, especially for a paying customer. It’s hard to believe a restaurant could be so unwilling to offer such a basic courtesy. It’s not just about the water; it’s about the overall experience. A small gesture like a glass of water shows respect and care for customers, and denying that felt almost inhuman. Between the smelly chicken and the lack of basic hospitality, I left feeling disappointed and unwelcome. I wouldn’t recommend this place to anyone and sincerely hope they reconsider their approach to customer service and food quality.” This review covers both the quality of the food and the lack of customer care, giving a complete picture of your experience.

November 9, 2024 on Google

The chicken roll is extremely spicy, I couldn't finish one bite. There is no spicy level or non spicy option on the menu. They only asked if I want chicken or veg for my roll, I didn't expect a chicken roll can be that spicy.

November 4, 2024 on Google

Food is awesome. Tried grilled chicken, stripes, veggie popper burger - everything tastes perfect. The wait time is pretty high though, which is the main drawback so plan accordingly. They also have foosball and air hockey table and they are available on rent at the rate $5 for a 15min game per table. Both tables were well maintained.

July 1, 2024 on Google

Ordered chicken tikka and butter paneer burrito. Firstly we got our food cold, it wasn’t even warm. And this was after a 10-12 min wait time. Veggies inside tasted like some India subzi to eat with a roti or something so wasn’t even close to a burrito. Better we call it subzi roti wrap. Also they do not even have basic cutlery like spoons folks for dining in and ones with order are of cheap plastic. On top of everything, I bought a bottle of cold water and they rejected to give a paper cup or glass to have water. Overall pathetic experience, as it’s tasteless and misses on a lot basic aspects like shared above. Finally we ended up throwing! Never go! Terrible place!

June 16, 2024 on Google

Well not the best of taste or quantity but just fine! Ordered the aloo masala roll and veggie balls. Aloo Masala Roll- basically wrapped in roti the masala was just ok. Veggie balls picked from the sides wasn't sure what to expect however they were like capsicum,cheese stuffed in mini bread and fried - not bad. Something different and I kinda liked it. Overall decent experience. May give it another try!

April 29, 2024 on Google

I was expecting a delicious juicy kathi roll but it was like nothing like that. The salad was cold the fries were cold the tortilla wasn’t toasted enough 😕 but the sprinkle of kasuri methi on the fries tasted unique.

March 9, 2024 on Google

After reading positive reviews I finally decided to try this place with my friend and I let me tell you that I was not disappointed at all! I was really impressed with not only their service and food quality but also how attentive they were to their customers’ needs. We placed our order with Ajay, the owner of the place, and he was just amazing. He took the time to explain the menu to us and made his recommendations. I ordered their rice bowl and my friend went with the chicken tikka burger and both of the items were great. After that we ended up ordered the Oreo shake and cake which was to die for. Despite being full from our meal we devoured the dessert! All through our meal the staff kept on walking past to make sure we had everything we needed. Ajay made sure that our dining experience was great to the point that I even ordered another burger to take home with me. While I was finishing my dessert, my takeaway order was prepared and he made sure that my order stayed warm until I left the place. Thoroughly impressed with the food and desserts offered and would highly recommended trying this place out….you won’t be disappointed. I will definitely be going back!

December 23, 2023 on Google

Edit: The management reached out to me, took the ownership of the issue and promised improvements. ____________________________ Original review: I was there a couple of days ago. I ordered a Vegetarian Keema roll. The taste was good but the portion was very small and it came with fries. The fries should be an add-on item not forced on. Also I decided to order waffle bites to take out but they said they were out of stock. So my second choice was churros with Oreo and they gladly took the order and processed my payment but after a long 15 minutes they said they were out on churros too. And never bothered to refund my money. 😔

October 9, 2022 on Google