Tim Hortons

Perhaps the only Christmas Themed Tim’s branch in the area of Yonge-Eglinton! Thank you for keeping the spirit of Christmas alive!

December 22, 2024 on Google

So, it was my first time at this location. After ordering, I asked for the sleeves, and there was this lady facing her back doing something who ignored me for the first few times. Only after she turned back, I asked again 'Can I have the sleeves'. She then said 'Please'. Surprisingly, I said 'Sorry, what was that?' She then said 'Say please'. Oh my god. What a horrible way to ask 'please' from your customer. Long story short, I was very disappointed with that lady. Doing a job that requires customer service quality and having none is shameless.

November 12, 2024 on Google

Clean and cozy! 6’C outside the store but inside, everyone or should I say, even your purr babies can linger a bit of warmth of this store’s ambiance. How can a simple cup of coffee can turn a regular Saturday walk in this midtown area, a special day? Pastry, coffee, tea or something else on the menu, is just Simply Amazing!

November 9, 2024 on Google

Their nutella croissant is so irresistible. One is not enough for a coffee break. Always soft and nicely done.

October 22, 2024 on Google

I made the mistake of ordering mobile pickup, (#9709) my order was a medium iced coffee and a farmer’s sandwich. Reached there, the employee asked my name and handed me the coffee and asked me to wait for the sandwich. What followed was 20 min of utter frustration, since she handed me the coffee first, the employees thought my order was complete. Saw other customers getting their orders before me while no one had a clue about my order. Had to repeat (sometimes shout) my name and pending order like 5 times before they understood the situation and finally gave me my breakfast. Never ordering mobile or from this location again.

September 11, 2024 on Google

Frustrating Experience at Tim Hortons – Two Times in Two Days I’m writing this review out of sheer frustration after yet another disappointing experience at Tim Hortons. This is the second time in less than two days, and at two different branches, that I’ve encountered issues. Today, I went to get my usual Coffee Mocha and decided to ask if there had been another price increase. The first employee, a woman, didn’t seem to understand my simple question and referred me to another employee named James. What happened next only added to my frustration. James, rather than offering any help or even attempting to find out if there had indeed been a price hike, proudly admitted that he had no idea about the price changes. To make matters worse, he dismissively advised me to contact customer service, as if my concern wasn’t worth addressing on the spot. This is not the kind of service I expect from Tim Hortons, especially after having a similar experience just days ago at another location. As a loyal customer, I find it unacceptable that basic questions about pricing are met with ignorance and indifference. I will be reaching out to customer service as suggested, but I sincerely hope that Tim Hortons takes this feedback seriously and works to improve the customer service experience across all locations.

August 26, 2024 on Google

This used to be my go-to Tim's, I used to walk past two other locations closer to home to go to this one. This morning I went in and grabbed breakfast for my partner and I while I was picking up my Too Good To Go box. I got the box home and opened it up to find 7 donuts, but multiple of them were covered in some sort of fluff. I have no idea what it was but the entire box of donuts was clearly contaminated, and there's no way whoever packed it didn't see this. We had to throw the entire box away.

July 21, 2024 on Google

I ordered steeped tea triple triple and bagel and croissant with hash brown and crispy onion inside, they put broken hash brown and no crispy onion no butter as I mentioned everything and paid for it. Steeped tea was not triple triple it tastes like regular. The lady working there at front is sooo rude. I asked for napkins and she literally throw 1 napkin to me, seriously! It’s disgusting. Early in the morning she spoiled my mood. I never recommend anyone to go there. I request the owner and manager of this store to please teach some etiquette to your staff to how to behave with customers.

June 7, 2024 on Google