Tim Hortons

This Tim Hortons is one of the best in town. Staff is so great and they actually very very pleasant and welcome everyone with a plasarn smile and talk to the clients in a friendly manner. Iv never seen such a Tim Hortons where staff are so friendly, disciplined and courteous who actually feel the difference with other Tim’s. Some places staff doesn’t even look at you and offer wrong Coffee but these girls especially Uma, Rupal and Saranya know most of the clients I see from face and they are so welcoming clients who tend to come again . The whole review is only for this TIMS from me.

December 12, 2024 on Google

Very bad service. For three days straight they have given me decaf instead of dark roast. The employees at the drive-through care more about getting their drive-through times and getting you out of the drive-through than if your orders are correct. The little raise the managers get should not trump the hard-earned customer's money. They wouldn't have that raise/ incentive if it wasn't for customers. Coffee time, Starbucks, or even better, your local coffee shop will serve you better instead of this Tim Hortons on Vic. Park/ McNicol

December 6, 2024 on Google

Very poor service. There was a lady at the billing counter, who was so freaking rude and annoyed as if I came there to have coffee for free. . She was loud because I had issues with ordering and was visibly so mean. .she needs to learn manners on how she needs to treat customers and she even got one of the pastry order wrong. . I don't know don't these people go for customer service trainings being in hospitality. I asked for a cappuccino and she said they don't have cappuccino machine. . She could have just suggested an alternative if I didn't know, that's their job to suggest if I was asking for it.. I am astounded by the audacity she had to treat me that way. .

November 12, 2024 on Google

One of the best Tim Hortons branch. Everyone is very welcoming and helpful. The manager is great. And the bakers bake products according to the tim standards. Very satisfied

November 7, 2024 on Google

If I could give 0 stars I would. Messing up my breakfast on multiple occasions. I order a cinnamon raisin bagel with extra BUTTER. What on earth gave you the thought to melt cheese on it?? If you can avoid going to this specific Tim Hortons I would suggest so. No one wants to start their day finding out they can’t eat the breakfast they paid for.

November 5, 2024 on Google

We just express my dissatisfaction with the customer service I received from one of your representatives, Rupal. I found her behavior to be very rude during our interaction, which made the conversation frustrating and disappointing. As a customer, I believe that we deserve to be treated with respect and professionalism. I strongly urge the management to consider finding a more customer-oriented representative, as interactions like these can negatively impact the experience for those who choose your services

October 20, 2024 on Google

I am writing to formally file a complaint regarding a recent interaction I had with one of your customer service representatives, Rupal. During our conversation, I found her manner to be very rude, and she did not demonstrate the level of professionalism I would expect from your company. She seemed to lack the appropriate communication skills when dealing with customers.

October 20, 2024 on Google

During my recent 11/16 visit, I placed an order through the self-service kiosk for two hamburgers and two coffees via the drive-through, intending to take advantage of a discounted combo deal. However, when I received my order, I noticed that only one hamburger was included. I immediately informed the staff member at the window about the missing item, explaining that I had ordered two hamburgers. However, instead of attempting to verify the issue, the staff member repeatedly insisted that she had only heard one hamburger in the order. I clarified again that I had ordered two hamburgers, and even pointed out that my companion, who was in the car with me, could also confirm this. Despite this, she maintained her stance and gave me the impression that she believed I had made a mistake. As a result, I was unable to take advantage of the combo deal and was forced to pay extra for a single item, which I find unacceptable. In addition to the financial inconvenience, I was deeply frustrated by the staff member’s attitude. Her repeated insistence and unwillingness to consider my clarification came across as dismissive and even arrogant. This behavior, especially in a situation where the customer is clearly expressing their concerns, reflects poorly on your establishment. I believe this incident highlights a need for better training in customer service and communication skills for your staff. I kindly request that you: 1. Review this incident and provide clarity on why this misunderstanding occurred. 2. Ensure that your staff members receive training on customer service, communication, and conflict resolution to avoid similar situations in the future.

August 8, 2024 on Google