Tim Hortons

Why is the Owner Randy Prahad, and manager Foziya allowing people to get scammed for ordering chicken noodle soup then charging 1$ extra for the chicken. And when I challenged the workers on this. They said it's the owner and manager that they have too. I am making a formal complaint to Tim hortons head office. Because no other tim hortons does this.

January 2, 2025 on Google

Having a Tim Hortons in the Oshawa hospital is very convenient. The staff are very friendly and very festive for Christmas. I wish they would stay open 24 hours as people in emergency and visitors would appreciate that. All that’s available is vending machines with garbage in them.

December 21, 2024 on Google

Did not complete my order and no refund at the time. Was asked to come back in the morning because stuff was not trained to do refunds. Manager was very helpful and quick with help the next day. I do not recommend the app to order as inventory is not updated.

November 11, 2024 on Google

These guys don’t fill up your cup. There’s an inch of space left when they pour in your tea or coffee. When you ask them to top it off they say it will spill. They’re lazy and are ripping people off. Also let me mention that when I lined up they were more concerned about having their own conversations than helping out customers. How was I waiting for someone to acknowledge me when there are 8 of you standing around. They need someone who specializes in customer service to train them.

November 9, 2024 on Google

The absolute worst experience. Every. Single. Time. I go back every single time thinking it’s most convenient for me and maybe they’ll be better the next time. However, they fail to even meet the basics each time. Either they fill up the coffees and iced capps way too low as if we’re only paying for 3/4 of a full cup or somehow they manage to mess up the food orders. Whether they’re SO busy or there’s no line up at all, they still mess up the orders. Today, I ordered a bagel with extra butter and 2 slices cheddar cheese, a sausage biscuit combo (with hashbrown and coffee) and medium iced cappuccino. I was already disappointed with the iced capp. being filled so low but I was already tired of complaining from previous orders so didn’t say anything. I double-checked all items were in the bag and drove off only to drive 20mins away to my destination to open the food orders and see that they forgot the cheddar cheese in my bagel along with the egg portion in the sausage biscuit. RIDICULOUS. I’m so furious and disappointed. Once or twice, I can somewhat understand. But every time, busy or not, that’s frustrating. The quality of the food and quality of service is so so disappointing at this location. Employees just don’t care even when you do complain and their responses are so heartless even though you’re paying for what you order. 👎🏽👎🏽👎🏽

October 20, 2024 on Google

If there was a zero star possible I would even not zero it would be 100 negative star the worst ever Tim Horton I’ve seen in my history of visiting Tim Horton, at 4:30 pm Saturday not even in the morning rash waiting more than 10 minutes not even anyone ask what do you want I asked for a manager told no manager available asked a supervisor a lady showed up the worst ever person and a supervisor position extremely rude saying it’s not my fault go talk to some one we have shortage of staff But where I can see kitchen was full of staff there was no balance between drive through and walk in I’ve seen too many Tim Hortons they are doing excellent job it could be a result of just lack of training My recommendation is to send manager and employees for retraining to training centre or bring some other 5 star employees from different location to train the manager plus his all employees

October 19, 2024 on Google

Don't expect to use or gain rewards here. The scanner never works and when it does work, they ask to physically hold your phone or card and bring it inside the drive thru window to scan it. Your asking for fraud chargers on your card if it's on your phone. Good luck! Why is this place a Tim Hortons if the rewards program never works. Note: I can't respond to Tim's Hortons Owner response but I have contacted Tim Hortons several times and no one has responded.

August 18, 2024 on Google

DO NOT VISIT THIS PLACE. I had a very disappointing experience at this location. The service was poor, and I felt uncomfortable while ordering. As I was placing my order, three more employees approached, seemingly more interested in observing what I was going to order rather than assisting. This is not the way customers should be treated. Additionally, I ordered an Oreo cappuccino but was given a regular cappuccino instead. It was frustrating to witness the staff gossiping about personal matters, such as their ages, which was disturbing while I was dining. Thank you for ruining my day .

August 15, 2024 on Google