Tim Hortons

Always a long wait in the drive thru I have to repeat my order so many times. Keep getting stale bakery items! And last visit my child found something black inside the pin roll. Do not go to this tim hortons..save yourself some time and go elsewhere

November 13, 2024 on Google

Great customer service. People that work there are amazing and honest. My husband paid for his order but forgot to take the rest of the money, over 6 hours later, he asked about his change and they had it for him in an envelope with the receipt.

November 6, 2024 on Google

Tim hortons need to train their staff properly. This bagel don't even worth my money spent on it....From the pic you can see how much quantity creme cheese they added on my bagel. Never coming back. Total Rip off for $4.20 bagel..

October 26, 2024 on Google

Drive thru is always super slow. Decided to go and order inside today , just as slow. Not even 7:00 and barely any options for food. Garbage area is full of garbage.

September 29, 2024 on Google

Would actually give this location negative stars if that was an option. I placed an order through my mobile app for pick up in the drive through and they pretty much messed up my entire order and when I told the lady at the store she said they can’t do anything since it was ordered through the “app”. The 2 ice caps were watered down and had a funky taste and the bagel which I paid to add extra cream cheese did have. The overall quality of food and service was horrible. Then I contacted their customer service online and they said to contact the restaurant it seems like nobody wants to take responsibility for their poor food. Horrible horrible would not recommend.

September 29, 2024 on Google

Absolutely horrible service by the drive through employee who was working at 11:30am today (Sept 24th). The order was taken and provided good. However when asked for a straw for my ice coffee, the employee first didn't understand and gave napkin(which is fine) but then when I asked for a straw again, she rudely gave the straw then said "you don't need a straw and can drink from the cup" and walked away abruptly like she was annoyed. 0 customer service skills was displayed. I have never experienced this type of display of service anywhere. I wasn't able to get her name as she walked away quickly but she's of south Asian decent and had a thick accent.

September 24, 2024 on Google

The customer service was so poor. They had no patience. They were rushing getting orders from us. It was like they were trying to get rid off us, lol. And the oreo iced cap I ordered hardly had no oreo crushers. Please teach the employees at this location some customer service manners.

September 2, 2024 on Google

This Tims is almost often my regular jam. Often visit this joint for my coffee run and it is almost often packed with customers as well. Situated in a really good spot where Morningside intersects with Sheppard Ave East roads, this Tim Hortons sits right in the middle of an Esso gas station, couple of plazas, Wendy’s, Walmart and a near by LCBO. Hence due to these factors there is almost often a really heavy footfall both in the drive through as well as dine in customers. There is almost often at least three people ahead of you in the line if you are dining in so there is some waiting time. My usual have mostly been decaf double double and a chocolate hazelnut muffin. Most of the menu items : be it snacks, wraps or bowls seem to be available all the time. One of the best Tim Hortons in the Sheppard Ave area!!

December 31, 2023 on Google