The WORKS Craft Burgers & Beer

Was in the area and craving burgers. Stopped by here as I used to come here 6-7 years ago. Sad to see the quality has dropped a lot over the years. Burger bun was very stale, toppings were burned instead of caramelized. For the fried chicken burger, only one side of the chicken was breaded with batter? I don’t know if that’s intentional or also a mistake, overall. Good menu with a lot of choices but poor execution of those choices. Service was also not very considerate of surroundings, we were waiting for the bill for quite a bit. Also $80 for two burgers and two drinks is extremely overpriced, could’ve gone to a steakhouse.

October 27, 2024 on Google

Fresh and fantastic. Signed up for their newsletter. Got a code for free tower of onion rings. Fries are bottomless.

September 28, 2024 on Google

Horrible customer service from the owner himself (Bret) and the new management. I received my take out yesterday with specifics and came home with the wrong order and ingredients to the burger. There was cheese on a burger with bacon where I have a dairy allergy and I don’t eat pork, and did not ask for cheese. Another burger had tomatoes where I never asked for tomatoes. No banana hot peppers were added as requested. Fries were burnt. Buns were burnt. When I called in to indicate that I may have someone else’s order, the owner said he was going to give me a refund, shortly after he put me on hold on the phone, he then claims that he cannot give me a refund because his manager (Mel) said that I’ve called in before. I’ve indicated I’ve called in because once I found staples in my burger and the burger patty was raw. I even offered to show photos of what my order looked like and he refused. He said because I ordered it off the app, he cannot issue a refund. No idea what difference is the app vs ordering through a store. When I asked him why he was able to suggest offering me a refund before but yet changed his mind afterwards, he could not answer the question. He did not come up with a solution and basically left me with 2 burgers that I cannot have, in which I had to toss them out. Please make sure to watch out for staples and raw patties in your burgers! I would not suggest order and eating from here, the owner is unprofessional and management is disorganized. Your food is burnt and nobody cares if you didn’t get the right order and whether if you have allergies. The Works is not like it was back in the days, the quality has plummeted significantly! I would not recommend, and even if you do end up going there, check your food so that you don’t end up making a trip to the hospital!

September 8, 2024 on Google

We’ve been going to the works in Milton for many years, but after our last experience, we will not be going back. As per some other recent reviews, our burgers and buns were burned (all 4 orders). When we raised the issue to the manager, we were told, that’s how burgers are supposed to be. We asked for new buns, which he brought out in his hands, rather than on a plate! When the bill arrived, we asked if there would be a discount provided based on the poor experience, to which we were told “well, you are the food, so why would you get a discount?” The service in the past has always been great, but not sure if there’s been a mgmt change, it was less than stellar. Not worth the money, at this location anymore. Diner beware!

August 26, 2024 on Google

NO WIFI. The food here was amazing. It was a bit of a wait and the price point was not too bad. The server came to ask for refills. And regular checkups. Washroom was clean but stunk a lot. I would come here again just for the burger. We both got taste of heaven. And upgraded one side to the tragically poutine. Very refreshing. Parking on the street was free for 5 hours! Food was amazing!!!!!! Come here if you’re in the area! The food came very late but there was only one server for Canada Day! She did a good job! She brought out ketchup and mustard. Then drinks. Then food!

July 3, 2024 on Google

CAN YOU NAME THIS BURGER AFTER ME ?!! Our server Elena was AMAZING! Great energy, amazing customer service and a genuine individual. Genuinely hard to come by people like her in the service industry ! Food was nuts !!! Ordered a custom burger ( triple beef patty) and it was BIBLICAL! Poutine was a bit on the salty side but very tasty. OMG YOUR MILKSHAKES ARE FREAKING CRAZY! I would come back and order literally everything I ordered tonight in a heartbeat! This won’t be the last time from me! Great job guys!

June 14, 2024 on Google

Dined here last week and I must say that it was a truly amazing experience from beginning to end. The gourmet burgers were absolutely fantastic, brimming with flavour and grilled to perfection. The range of selections suited to all tastes, additionally they also have vegetarian options, ensuring that there was something for everyone.The service was excellent, with attentive staff who were kind and informed about the food options. They went above and above to make our meal experience extraordinary. And don't forget about the beers; they had a fantastic range of craft brews that went wonderfully with the burgers. Overall, "The Works" exceeded all expectations.

April 2, 2024 on Google

Stopped in for dinner with friends, first time here! The atmosphere is very much like you're at a mechanic's. We were seated near a roll-up door - bit chilly, but the staff had a portable heater they offered to turn on whenever we wanted it so we didn't mind. Our server was lovely, present but not hovering. The menu has three options - make your own burger, craft combinations, and the Chef's signature burgers. Our orders came out from the kitchen in a reasonable time, and had a great presentation. I went with The Tragically Maple, a Chef signature creation. Absolutely amazing! Burger was great, bacon was perfect, everything had a wonderfully fresh taste. No stale buns or soggy fries here! Absolutely would return and recommend if you're looking for a great burger. Parking is 3 hour street parking, and can be hard to find. The restaurant's bathroom is down a set of stairs and could be problematic if you're mobility challenged.

November 19, 2023 on Google