The Bagel House

I got samosa from this business and they gave me frozen one, I got that for my lunch and I was far away from the location, but I couldn’t have my lunch because they gave me frozen food, I called them and told them that you give me frozen food. They said we cannot do anything about it we forgot that it’s frozen. They don’t care about customer they customers and they don’t give good services and they don’t care if they make a mistake they’re not sorry for waisting your money. don’t appreciate and don’t support the businesses that they don’t care about the customer. I usually put good reviews for everybody that deserve it but this time I need to talk about something that is not nice to do with people. We need to appreciate peoples time money when they wanna buy something and give them good food. If we do mistake we need to take care of our mistakes not to say we can’t do anything and Sorry.

November 21, 2024 on Google

We picked up some bagels and cream cheese to go, today. The bagels did NOT taste fresh, and they are already getting hard after purchasing them in the early afternoon. We think they are passing off day old bagels on customers, unfortunately. We will not be coming back. This place used to be better last year, maybe under different ownership?? If you are looking for incredibly delicious and fresh (still warm) bagels, head to Bagel Nash. A bit of a drive but so worth it!! The one star is for the spinach cream cheese, which I like.

November 6, 2024 on Google

If you see this guy, exit the store! Immediately! Worst customer service ever! This guy should not have been hired and he shouldn't work with the public because he's beyond rude. Absolutely DISGUSTING. Would not issue me a refund for a bagel that I no longer wanted because he didn't make it to order nor would he correct it. He just stopped responding to me. This man is racist. I will never eat at this establishment or any of the other ones and the reviews seem to be a downward trend, the end is near. I hope because people should not be wasting their money here. The man in the red shirt is useless. Kept on asking me if I'm having fun asking for a refund and then advised I call the IRS. Wouldn't shop here.

October 17, 2024 on Google

I like that Bagel House is open 24 hours. However, the service is hit or miss. I feel that every time I come, the ordering counter has moved, which confuses customers. Numerous times, my bagel has been prepared with errors despite my simple order. If you pay with cash their is a discount. A few times, my order has cost different amounts despite being the same thing. I hope management looks into this.

October 11, 2024 on Google

We noticed a sign at the front of the store that we could buy frozen Montreal Bagels at the Bayview location. Since we normally freeze our Bagels anyways, we decided to try them. Bad decision. The Bagels are brought up from the basement freezer. We noticed some ice crystals in the bag with the Bagels. The clerk said they were "only a couple of weeks old". They were in regular plastic Bagel bags and not "freezer bags" like when we purchase them at another Montreal Bagel shop. Also, they were packed in dozens. When we purchase at our alternate shop, they are packed in 6's in a freezer bag with no residual air left in the bag. Air left in the bag caused Freezer burn and made them very stale. Bottom line .... they were very stale. We attempted to contact the head office via their email address as posted on their website as well as on their "Contact Us" form on the website. In both instances, no reply.

September 18, 2024 on Google

I ordered the pumpernickel bagels + sesame bagels. They were a step down from grocery store level bagels which is seriously disappointing. Also, $3.99 for 100 grams of cream cheese, fine, I accept... but the cream cheese that arrived was expired and caused some serious stomach issues. All in all, don't waste time, you're better off buying from No Frills.

August 18, 2024 on Google

Always fresh and delicious. It would be better if the staff did not consider everyone as a life long bagel fan! Fair menu options. Cheese and other ingredients looked good

May 14, 2024 on Google

There are positive and negative points that I would like to talk about. Firstly, the line was extremely long during lunchtime when I visited the store, but there was only one staff taking orders, making orders and cashing out, so disappointed. The bagel and filling tasted flavorful but a little bit sweet to my preference.

August 8, 2023 on Google