Szechuan Express

Szechuan Express at First Canadian Place – A Mixed Experience I recently tried Szechuan Express at First Canadian Place, and while the food had some highlights, the overall experience was a bit of a mixed bag. The food itself was enjoyable. I ordered a chicken dish, and it was perfectly spicy—just the way I like it. The portion size was generous, which made it feel like good value for the price. However, the food was noticeably salty, which slightly overshadowed the otherwise bold and flavorful spices. Unfortunately, the service left much to be desired. The staff weren’t particularly welcoming or friendly, and their tone came off as rude. It felt like they were more focused on rushing through orders than ensuring a pleasant customer experience, which was disappointing. While I appreciated the quality and portion size of the food, the unprofessional service took away from the overall experience. Szechuan Express has potential, especially for those who enjoy spicy dishes and generous servings, but they could greatly improve by focusing on better customer service. If you’re in the area and craving a quick and spicy meal, it’s worth a try, but don’t expect the friendliest service. Hopefully, they can address this in the future to make the experience more enjoyable.

January 6, 2025 on Google

Rude Chinese speaking and screaming personal. I was really shocked by atmosphere while I was choosing what to order. They are rude from the eye contact to the receipt. Nothing special, they put everything spicy 🥵, didn't ask any questions. Seafood - no options, shrimp or fish, they cans explain properly, start screaming on me , as I can't understand heavy Chinese accent and actually didn't get whay they angry after my questions. Please replace them with robots, machines, at least the machine no judge you , and speak English. November 27. P.S. this location was nice and friendly. Me and my husband working in downtown, and the clients since 2008. Was nice , then so-so (I didn't ordered for a long time), now even worse.....

November 26, 2024 on Google

Rude. Miserable. Staff. This is what you will come across with when you’re visiting this place. For no reason at all, workers will interact in the most unpleasant manner. They just choose to be obnoxious. It’s in my prayers that they may find happiness in every aspect of their lives.

November 5, 2024 on Google

7 30pm , vegetable is old n meat so dry n not tasty at all. Look like last day food n warm up again

July 29, 2024 on Google

This is ok enough food to have from a mall food court. Tried the lemongrass chicken, 2 sides of vegetables and noodles.

July 8, 2024 on Google

Love their spicy peanut chicken and their szechuan chicken. Their peanut chicken fills the void that Spadina Gardens used to satisfy.

January 26, 2023 on Google

They were able to make the spice level of my Ritual order not too spicy to prevent me from enjoying the meal, not did they get rid of the spice entirely. Although it is a fast food restaurant, the quality and pricing is appropriate for my needs. I do hope to come back again soon!

May 17, 2019 on Google

Okay mall Chinese food place. Decent selection at a fair price. Service is quick. Really only caters to office lunch crowd. Avoid the dim sum options as they are not made fresh to order and as a result can be dry. Soups are made to order and are a really good bet.

September 21, 2018 on Google