Swiss Chalet

I'm not reviewing the food because Swiss chalet is Swiss chalet I've been having it for over 30 years I know what I'm getting when I go to social when I'm reviewing is the great interaction with staff I had last night especially in the Niagara region where hospitality actually isn't in the atmosphere here quite the opposite actually. And with this ever-changing world everything online I ordered through their website the first time probably at least half my fault for not double checking the address of the restaurant assuming that since it had my postal code it would automatically route me to the one closest to me but I'd also like to share that blame with the AI because it sent my order to Sarnia which I think is kind of odd but nonetheless the staff could have treated me poorly they could have totally put it on me to go home and fix it myself but they didn't the manager and the lovely lady working the counter I'd like to say that I might have overheard is her daughter or a wonderful duo to deal with last night they never made me feel stupid and they immediately made all the necessary calls and interactions to reroute my order to that restaurant as I'd already paid with a gift card as well that might sound silly but to me it meant a lot. So I just want to say thank you for the wonderful interactions I had last night it was pleasant to have people treat me as important and not like one of a billion other people that could be their guest that day. So happy New year to that duo

January 6, 2025 on Google

Server was great! But disappointed when I got home to find my order to go was missing the thing you like most about festive special the stuffing & the cranberry sauce! 🙄

December 15, 2024 on Google

This was a takeout order from Dec 9, where I ordered the festive feast for $17.99. The service was pleasant and cordial, however the food was not even close to meeting expectations. Backstory, I had originally gone to Zehrs to get a quick fried chicken meal but the line was not moving and a lot were before me... Leading to me going to Swiss chalet instead. As for the food.. fries and bun ok. You'd expect that though methinks. The supposed star (chicken) was an anemic, slimy piece with barely any edible meat. There was MAYBE 2 tablespoons of edible chicken, the rest being some grisly mess. The cats got this not me, as I was grossed out. One would not expect this from a supposed chicken restaurant... In retrospect, I needed more patience to get more for for less from Zehrs. Even a WHOLE CHICKEN DINNER was about the same price. Thanks for the chocolates that was the shining star here.. still hungry and on a sugar rush.

December 10, 2024 on Google

Placed order on line for delivery like we have many times before. Food arrived much faster than expected but there was a mix up on the order. When I called the restaurant, not only were they quick to make it right, they remade the entire order and sent the whole thing out to us again. Nice job guys! You went above and beyond today! We'll definitely be ordering from here again.

July 14, 2024 on Google

UPDATE: I appreciated the manager’s response to me and willingness to try to make things right and learn from this experience. Because of that I am changing my review overall to 5 stars Quality seems to have gone down with this Swiss chalet, was very disappointed. I was ripped off with the amount of sweet potato fries I received with my order. My family member received a bunch of very crunchy bad French fries as well. The chicken and ribs tasted fine but was quite disappointing the quality and quantity as well.

June 20, 2024 on Google

A good amount of parking. My server was great as well. My well was great. I forgot to take a picture. I had white meat chicken, honey garlic, ribs and fries. Swiss Chalet dinner rolls are yummy. I would attend this location again!

October 24, 2023 on Google

Great experience dining in this establishment. My compliments to Carlos for the best fries I've had at any Swiss Chalet. I can't tell you how often I'm served fries having most of the portion consisting of bottom fryer crumbs and even had to send my plate back to correct this in other places. The service was very pleasant and first time I never had to ask for an extra napkin. Might seem simple thing but often times when I've had to ask for an extra napkin other locations Id sometimes get a tiny square one that acts as a thin drink coaster.. not even joking. Thank you Swiss Chalet, I really appreciate your top efforts in serving your customers. Well done.

May 2, 2023 on Google

Amazing service, staff here is always friendly and even remembered our orders. Food is fresh and delicious. The front counter girls were doing such a great working through this holiday season with smile on their faces. Today the Manger I believe her name was Jen we wanted to give her shout out. Remember which puzzles we called about and brought out the ones we wanted as soon as we got there :) Thank you

January 1, 2022 on Google