Subway

I had a disappointing experience at this Subway location. The employee was unprofessional and argumentative, which made the ordering process very unpleasant. They were not preparing the food in the standard way, cutting corners on quality and presentation. On top of that, the food itself was subpar—ingredients didn’t taste fresh, and the overall meal was unsatisfactory. I expect better service and quality from Subway and hope this location improves its standards.

November 24, 2024 on Google

Tried to do an online order, waited 20 minutes and never received a confirmation email but the money for the order was still deducted from my bank account and I am now told that there is nothing that can be done

November 19, 2024 on Google

Not great customer service.. Lady was in super rush even though no one was waiting to get served.. Not sure whether this location cares for customer satisfaction..

October 16, 2024 on Google

The lady in the store refused us to sit there and dine at 10 pm when the store hours clearly state that it is open till 11 pm. I am adding a photo that shows that the signboard is still on as well.

July 17, 2024 on Google

The worst customer service me and my mom have ever experienced. We asked for our subs after stated we had somewhere to be at 5:00 pm the employee the proceeded to call someone for about 10 minutes. we were late.

June 25, 2024 on Google

Worst customer service experience at this place in Durham region would never recommend anyone to visit this place. There are many better restaurants in the region but this one literally lacks the hospitality. Inexperienced staff and always either breads are out of stock or sauces are finished. There was no option for Zero Star otherwise this doesn't deserve even one star. Request to the owner to hire some good and experience staff with proper customer service skills.

June 1, 2024 on Google

Long review here…..Found what I thought was mold on the bread of my 6” sub and promptly went back to request a new one. The server explained that it wasn’t mold but was discolouration from water mixing with the grey colour of the bread baking tray. I said that I didn’t want to eat that either as the bread was essentially dyed from the tray and again kindly asked they remake the sub. The server asked the manager and eventually they started making me a new footlong sub (note this wasn’t my original server which made me the first 6” sub, however that server was present and saw that the new sub was a footlong sub). So I assumed this larger sub was to compensate for the inconvenience. After the new sub was made, they said I had to pay for another 6”. They never told me this prior?? I asked why wouldn’t you tell me I had to pay prior to remaking the sub and they avoided the question and said I had to pay for another 6”. I said they could cut the sandwich in half and I’d just take a 6”. I work in customer service and I rarely push back in instances like this so I ended up paying. They gave me a free cookie but overall I wasn’t impressed by this experience. Total lack of communication and not very accommodating.

May 29, 2024 on Google

They tried to only give me a 6 inch when I ordered a foot long on mobile. The staff questioned me as if I was lying, didn’t apologize and said nothing to me when I almost left the store and asked why my bag was so light. They just stared at me and offered 0% customer service. They didn’t say anything to rectify the situation. All it takes is a sorry and for your staff to act like they care even a little bit. The worst customer service I’ve had in 10+ years such a disappointing experience I will visit better locations

May 14, 2024 on Google