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Popeyes Louisiana Kitchen
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Popeyes Louisiana Kitchen

Chicken restaurant
3.6(1027 reviews)
Closed
Today's hours: 11 AM - 11 PM

Popeyes Louisiana Kitchen is a new restaurant in Richmond Hill opened more than 6 months ago.

Popeyes®, Where Slow Cooking Meets Louisiana Fast®- Our menu features our famous Bonafide® Chicken, Handcrafted Tenders, delicious Seafood options, Red Beans and Rice, Buttermilk Biscuits and more.

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Location

10909 Yonge St Unit 10, Richmond Hill, ON L4C 3E3



Features

Service options

DeliveryTakeoutDine-in

Accessibility

Wheelchair accessible seatingWheelchair-accessible entranceWheelchair-accessible parking lotWheelchair-accessible washroom

Frequently mentioned about

managercashierspicychicken sandwichpoutineorderfood qualityshrimppalakemployee

Featured User Reviews

Been there a couple of times, they've been consistent with order prep time, food quality, and freshness. The weekday deals are relatively decent. The franchise and drink upgrades for $1.50 each seem not worth it but they just complement the food so much it's worth it.

December 12, 2024 on Google

I have visited this restaurant twice, and unfortunately, both experiences have been disappointing. My most recent visit was last night, and it was particularly frustrating. Upon arrival, the staff failed to greet me or offer even a small smile, which set a negative tone right away. To make matters worse, the accuracy of my order was lacking. I ordered a chicken sandwich, but there was literally no sauce on it, making it incredibly dry. No one asked if I wanted ketchup or hot sauce, and I wasn’t provided with any napkins. When you're paying for a meal, it's reasonable to expect attention to these details. Additionally, I wasn't given a receipt, making it difficult to report my concerns to a manager. It feels as though the staff is just going through the motions without any real commitment to providing quality service. I strongly suggest that management invest in better staff training to improve both the accuracy of orders and overall customer service. I had hoped for a better experience, but at this point, I won't be returning.

December 7, 2024 on Google

My experience at Popeyes was satisfying and quick. The staff was friendly, and my order of Chicken Nuggets was served hot and fresh. The Sweet Heat sauce added a nice kick. The restaurant was clean but quite busy, Despite the crowd, the service was efficient. Overall, it was a great stop for a flavorful and convenient meal.

December 5, 2024 on Google

Popeyes' fried chicken is a must try, especially their Spicy Chicken Sandwich. My new go to place for brunch. Can't wait to come again. Really liked the customer service and the ambience. Overall i enjoyed the experience.

December 5, 2024 on Google

I dropped in to try something different in an area I don't usually frequent! This place had the nicest staff! It took me a while to decide, and I changed my mind once it didn't matter. The lady behind the counter was so sweet! The food was good and the atmosphere was better thanks to them!

November 14, 2024 on Google

Let me take a moment to appreciate the service provided by the staff members, They were very humbled the dining area was very clean and my food was ready in 2-3 minutes. It was my visit after so long at this location and i will recommend this location to everyone. Best smelling popeyes👍✨

November 13, 2024 on Google

Such bad service here, when I eat it I found out the wing have black stuff on it and I try to ask them what’s on it and they said it’s dark skin and I said can I exchange this piece and the Indian manager said no, you eat it! It’s that meant if I am not eat you will be exchange for me? Such a meant person in the world rude and tough! Never come this location

October 9, 2024 on Google

Food: 3 Stars Service: 3 Stars Ambience: 3 Stars Value: 3 Stars Overall: 3 Stars I visited Popeyes Louisiana Kitchen for a take-out experience, primarily to satisfy my fried chicken cravings. As expected, the chicken was crispy and delicious, living up to the quality standards that I've come to associate with every Popeyes joint. However, there was nothing particularly different or special about my visit; it was pretty standard. The chicken was perfectly crispy and flavourful, exactly what I was looking for. The service was efficient, and my order was ready promptly, which I appreciated. The staff were courteous, handling the busy environment well and maintaining professionalism. I visited Popeyes for a routine take-out meal, craving their famous fried chicken. I had high expectations for the food quality based on previous experiences with the brand, and in that regard, Popeyes did not disappoint. While the chicken was satisfying, the overall experience did not stand out in any significant way. The restaurant was busy, and although the staff managed well, there were no extra efforts to enhance the customer experience. The take-out process was smooth, but it lacked any unique touches that would make me want to highlight this particular visit. I must commend the staff for their professionalism in handling a busy environment, and the quality of the chicken was consistent with what I've come to expect from Popeyes. However, my experience was just average, with no standout elements. In summary, my visit to Popeyes Louisiana Kitchen was satisfactory. The crispy and delicious chicken met my expectations, but the overall experience was quite standard. Efficient service and courteous staff were definite positives, yet there was nothing particularly noteworthy about this visit to set it apart from other fast-food experiences. kellychan360

July 19, 2024 on Google