Pizzaiolo

Ordered a medium one topping walk in special. When i arrived, a large two topping was ready for me. Instead of taking the lesser of two evils, and selling me that pizza for the walk in special price, i was told to wait again. Now the large pizza went to waste. So they lost all that pizza and the $18. Instead of just taking a $6 loss. Very disappointing.

November 12, 2024 on Google

This has happened at this location multiple times, and it is extremely frustrating and embarrassing. I place the order online for 2 calzones and 2 medium pizzas. I receive the email confirmation what i order, but when i get in the restaurant, the order is wrong. only 1 calzone is prepared. there is a glitch on the site communicating to this location where they dont get all the information on their system. I end up needing to voice my concern with what i ordered to what i have received. i like the pizza, but its not worth all of this stress. i end up needing to sit in the restaurant 10 minutes after all of my food has been handed to me and now i have 3/4 of my order cold.

November 4, 2024 on Google

Hey there, someone advertising for your location dropped a whole bunch of leaflets yesterday that have now littered our neighbourhood and are still there this morning. NOT COOL! Please clean that up asap and never let it happen again. I have no way of getting in touch with management besides ordering a pizza which I don't care for, so I'm leaving this review which I can delete once it is cleaned up (Dundas and Kent Rd).

October 4, 2024 on Google

I have ordered pizza from this store a few times as I work nearby and I know the owner/ manager is Vietnamese ( I want to support my people). However, I sent my sister to this store to order a chicken pizza tonight. They made a pepperoni instead. As soon as I opened the box and saw the pepperoni pizza I sent her back to the store for them to fix it as she was 100% sure she said roasted chicken. 5-10 mins later, she came back with the same pepperoni and she told me they refused to fix it as it was said pepperoni on the receipts. But she told me she was 100% sure she said chicken. I called and requested to talk to the manager. As soon as the staff put him on the phone, I told him the issue and obviously I was unhappy. In stead of apologizing he shouted at me and told me he didn’t want to talk to me as I wasn’t the one who ordered the pizza then I put my sister in as she was right next to me. But he didn’t even let her speak. The way he said like it’s not even their fault then I told him to check the camera then he said the camera doesn’t record this that. He kept shouting and yelling at me like :” now you want to correct the pizza or not as I am busy” . I was so shocked as I never seen such horrible customer service like this before. The reason why I called to talk to the manager is I wanted him to change their customer service. They could have helped to fix the order when my sister brought it back not until I called. My coworkers and I we have ordered pizza here a few times but I will never order again in the future and won’t recommend to any of my clients in the future! Poor customer service and management!

September 13, 2024 on Google

TRUST. THE. REVIEWS. This was by far one of the worst pizza delivery experiences in memory. After dropping 60$ (after tax and tip) it took close to 1.5 hours for the Pizza to arrive. When the pizza did show up it was luke warm (we have to reheat it), undercooked, super soggy, insanely thin for an original crust (pizza box carboard for reference in image), AND THEN! Icing on top... Found hair in the pizza. Needless to say. Now seeing all the reviews of how bad this franchise location is... I should have read this first. Businesses are top down, so I don't blame the delivery person, customer service, or baker... This bad experience is 100% a reflection of bad ownership. I look forward to the empty hollow response from the owner saying "reach out to customer care" aka "I don't care, let corporate handle it." Never again.

December 2, 2023 on Google

WOW! In an age where take out pizza specials and franchise wars are abundant, Pizzaiolo once again misses the mark! The nickel and diming of pizza franchises against consumers who are already strapped for cash has gotten out of hand. We were charged $2 for extra sauce on the pizza?!!! Since when has this been a thing? The best part is we were not told we would be charged $2 for one small extra ladle of sauce. Even better, check the attached photo. It was more like NO sauce. On top of that you have the audacity to ask for a tip??? Come on folks, this nonsense has to stop!! I hope the $2 gouge was worth it as we will not be returning to Pizzaiolo again and taking our business else where. So long and good riddance Pizzaiolo. Folks, if there ever was a time to stand up for your rights as consumers and push back, IT'S NOW!!

September 17, 2023 on Google

Had the small thin crust pepperoni pizza. Was enough for one person. Good price, clean place. Pizza was not disappointing, it was a bit salty but overall I enjoyed my lunch. 3.7 is a fair rating for good tasting quick pizza. Nothing crazy about it but also nothing awful. If you want a good tasting simple pie. Here is a good spot.

August 6, 2022 on Google

Really disappointed in my order from here the other night. I love the Pizzaiolo brand and have ordered the Godfather on many occasions elsewhere. Sadly, this place brunt my pizza and still decided it would be okay to send it my way. I understand a well done pizza, but the crust tasted like charcoal. Looking through reviews, I'm not the first person with this problem. I might give them another shot in the future, but for the cost of these pizzas, I'm not sure its worth the risk at this location.

November 12, 2019 on Google