Pizza Pizza

I’d like to share an experience I had today at this Pizza Pizza location and ask readers to evaluate the store owner’s attitude and customer service: Last night at the Raptors game, my son and I received a coupon for a free slice of pizza. My son was thrilled and couldn’t wait to redeem it. Since we regularly visit this location, I took him there to use the coupon. Although the app clearly stated the coupon could be redeemed in-store, the owner insisted we call Pizza Pizza customer service and said it wasn’t redeemable at the store. Interestingly, another customer who was also trying to redeem their coupon received the same response. I called customer service three times, and each time they confirmed the coupon must be redeemed at the store. To avoid further disappointment, I decided to take my son to Pizza Nova instead, where we bought him a slice. Later, I tested the coupon at another Pizza Pizza location (Keele and Sheppard), and it was redeemed without any issue at all. This experience raises serious concerns about the professionalism and customer service at this location. I invite readers to assess not only the store but specifically the behavior of its owner. In the end, the cost of a simple free pizza slice has lost this store a loyal customer. I’ll be sure to share this story within the community. Shame on the store and its owner for failing to honor a straightforward promotion and for disappointing customers!

December 17, 2024 on Google

This place has seen better days

December 10, 2024 on Google

Worst customer service I ever had. Visited this store many times, but never experienced this type of service.Owner is so humble and most of the time has good experience.But today I don't know who was serving customer( tall guy) who don't even know how to greet customers .Even though he was least bother about customers satisfaction , I had to leave without taking my order.Just bcoz that guy was not ready to exchange 2 drinks with 1 dip in order of large combo deal .. He mentioned that we have counting of drink so we can't exchange them .How silly excuses it this .We always order pizza and we ask them to exchange every store do that . (visiting time 9:40-45pm around 7 Nov) That guy didn't even try to convince his customer, he was ok if customer is leaving without taking orders..👏👏👏 very bad .so insulting

November 8, 2024 on Google

My daughter ordered on the phone for a small pizza. And when I went to pick it up I paid $16.65. I was shocked. The lady said to me the price is the same as the bigger sizes. It’s ridiculous!!! How come that a small pizza is the same price as the medium and large?! And my daughter said she didn’t tell her that it’s the same price as the medium and I don’t even know about it. It doesn’t make sense at all. You need to change your pricing. I was so disappointed.

September 7, 2024 on Google

Honestly the best Pizza Pizza branch I’ve ever been to ! it’s so clean and the staff are nice and friendly ! I usually grab a few slices from here whenever I go to this Plaza !

May 19, 2024 on Google

I love my pizza extremely well done and they are one of the few places that do that for me. They are pleasant and very friendly although they are a franchise their pizza tastes amazingly different then the usual franchise pizzas. I would highly recommend trying them and getting pleasantly surprised!! 🍕🍕🍕

October 10, 2023 on Google

Nov 17, 5:28 pm, the lady crew is very courteous, professional and well trained. You should have more of her. This is my 8th pizza pizza review in a week. more to come see lix for updated store hours. The place is nice, wifi is great nd as usual, pizza is always delicious .

November 17, 2020 on Google

This place is pretty similar in food quality to other restaurants in the chain. However though their delivery is actually really fast, the quality of the actual food has decreased a bit over the last few years. Additionally, extra cheese was always considered as a single topping, however that’s no longer the case at Pizza Pizza as it is now a premium topping. That means if you order a pizza with extra cheese you will still have to pay extra even though you can have 3 toppings. I honestly don’t think it’s fair to make a big deal out of something like this, but when you order enough you really start to notice the small things and those are generally what out regular customers off from ordering again.

October 7, 2018 on Google