Pizza Nova

I ordered two medium pizzas at the Victoria Park and Sheppard location on July 8, 2024. Mathew, who was collecting the payment, did not know how to use the gift card. I have used gift cards without any issues at another location (Leslie and Sheppard) and previously at this location with different staff members. However, whenever Mathew is at the counter, there's always a problem, and he blames the gift card. On Monday, I mentioned to him that we've never had any issues using gift cards at other Pizza Nova locations, but we always encounter problems with him. I asked him about the process for customers to complain about these kinds of issues, and he said he didn't know. He doesn't try to understand customers' concerns or assist them (for example, by engaging a colleague to process the payment) or learn how to process payments using gift cards.

July 14, 2024 on Google

Big shout out to Kra amazing service very polite I ordered a pizza large extra cheese pizza well done after work on Friday June 21,2024 10:50pm I waited 18minutes and it was amazing taste exactly how I love a cheese pizza thank you so much Kra it was definitely made with love definitely will buy again‼️Thanks for having the time to read my review!! Yours Sincerely Jesse Mitchell‼️

June 26, 2024 on Google

We ordered chicken wings but I think we got of sparrows. And the pizza had no flavor or taste. Wasted our Friday kids party time.

November 11, 2023 on Google

0/5 ⭐ REASON: ****MOLDY**** 🤮 CHEESE ON MY PIZZA! Today I ordered 2 slices of pizza, one meat supreme and one Hawaiian. I asked the man behind the counter for parmesan on the slices and he carelessly hands me the shaker before serving the next customer. I shake some of the strange smelling parmesan on my pizza thinking nothing of it. I get home and eat my meat supreme slice thinking the pizza smells a bit rancid, but the taste wasn't off enough to alert me. However get to my next slice and the smell is much stronger, I inspect the slice closer and find ****MOLD**** 🤮 sprinkled throughout the parmesan dusting. I called the corporate number and they said it would be resolved on their end but I was heading out anyways so I decided to bring my mold-dusted slice back to the store and bring it up with the same man who seems to manage the store. I arrive and present the slice in all of it's moldy-glory. The owner looks at me with a expression of disdain, as if I am in the wrong. He tells me "I dont see any mold" I proceed to pick up the suspect particles of fungal-infested cheese flakes and show him the discoloration. He looks and me and presents his thick-skulled theory that I "went home and put mold on my own pizza.🤓" I didn't entertain this dim-witted idea and told him that he is serving mold and needs to throw out that shaker. He grabs the shaker out of the fridge and half-assedly inspects the mold-ecosystem that they call a parmesan shaker and tells me "I don't see any mold in here." and places the shaker on the table. I take the shaker and show him the layer of caked on green mold at the bottom of the shaker and show him what he is serving to paying customers. Now at this point, he is very clearly in the wrong and an apology at the very least is in order, instead he throws another slice of pizza in the oven and continues to deflect the conversation and give me evil-eye 💢. I walk out and tell him to throw out his mold shaker. CONCLUSION: EAT HERE IF YOU LIKE MOLD🤮 (not the blue cheese kind)

October 15, 2023 on Google

4.0 / 5.0 is fair for this location. Food was made to order, but this isn’t the best run Pizza Nova I’ve been to. For me, service was polite, efficient. Pizza was exactly what I asked for. Price was reasonable. The crust/undercarriage never gets a nice crunch, even when I order well done (which is always). But the sauce is tasty. It’s once of the better options for chain pizza in this province.

August 3, 2023 on Google

Got the 2 medium pizza deal and it was amazing. Freshly made, and it was exactly ready at the time which was requested over the phone.

May 19, 2021 on Google

Great Franchise location. Usually done right without cutting corners. Pizza is above average for a Franchise brand and the Wings are surprisingly good too. I always get things slightly well done to make sure it’s cooked through well and it turns out awesome. Fan Favourites... Slices when fresh, Jumbo size circle pizza turns out best but a bit expensive and Honey Garlic Wings are 🔥🔥🔥 Party Size pizzas are a great overall value too but triangular slices are king 🍕💯🍕

November 27, 2020 on Google

Very rude and egoist front desk (I think he's the store manager). When we told to split the bill because amount was big, he got angry on us. Every restaurants splits the bill upon request I don't know why he behaved like this. First we thought he might having a bad day but he behaved same on our another visit. Never gonna visit again.

October 9, 2018 on Google