Pizza Nova

Specials were higher then other pizza places and they charged for toppings that were free at every other pizza place, and it wasn't cheap like .50c or a dollar more. If you can there's lots of places for pizza if you have a set amount of money.

July 4, 2024 on Google

Pizza is always good. Service is aweful, especially at this location in Milton. Waited over 2 hrs for delivery… Unacceptable lack of accountability from the franchise. Pizza Nova is putting its name on below par franchises. I ended up ordering from pizza pizza..

March 2, 2024 on Google

Lived in Milton my whole life always loved this place until I went for a slice and they burnt it. Not well done, rock hard burnt. I’ve worked at many pizza places, making/cooking/cutting them, doing the dishes, driving. I understand there’s lots to do sometimes but NEVER have we let a SLICE BURN and ignore the customer when they ask about it. Because of my pizza experience I was SO close to hopping over the counter and getting it myself… but wanted to see the look on the guys face when he realized what I was telling him, to take my slice out cuz it was burning. It was worth it, maybe he left bad, but that’s why you don’t go on your phone in front of customers either. You could easily smell it burning, and other customers in the store wondered what was going on. Easily could have been a fire if they just forget pizzas in a 400F oven… also They didn’t have those gourmet slices left even though I paid for them.. all they did was compensate me a $1 dip. Will not be going back to this location, told my friends about it and they said they stopped going to this place too after getting food poisoning. Absolutely crazy how the old hot spot for slices turned into an overpriced dump dive. The people working there seem very miserable, give them a raise maybe they’ll care to do their jobs right.

February 29, 2024 on Google

Terrible company they can't hold themselves accountable, can't communicate their delivery policy clearly and extremely rude to their customers. I have ordered pizza and I have been told that it will believers within 30-40 min, at 52m from my call I have called the company and asked them why they didn't deliver the pizza yet, so they told me they don't commit to delivery timeline! I have asked them why they didn't say clearly that they don't commit to delivery timeline, so they responded by "no one would tell you that!" I don't understand how pizza company can't commit to delivery timeline? What is the purpose of pizza delivery without commitment to time? I have the recording of the cctv camera and the phone records to prove that they tried to deliver the pizza after 53 to 55 min from my call. Never accept their proposal to get free pizza, they will give you bad name, they have no respect to their customers. Better to stay away from Franchizes who don't respect their customers, can't commit to delivery timeline and can't communicate their policy clearly.

May 14, 2023 on Google

Disgusting behavior from staff!! He picked his nose then making the pizza without washing his hands! Was handling the cash and serving customers and touching everything then making the pizza with bare hands! I just left without ordering!

March 23, 2023 on Google

Impeccably clean restaurant. The food is excellent and the customer service is friendly and professional. I go there at least every other week for a slice (or two) - depending on how snug my underwear waistbands are becoming. So why the mediocre review? I will explain: 1. That fraudulent "open till" method of collecting cash from a sale? They conveniently add the 13% HST (even if they have to pull out the flour-laden calculator from under the counter "seeing as how the cash register is not working properly today" to compute the amount) and then use said calculator to calculate your change? See? They pocket the HST. Our government(s), both federal (5%) and provincial (8%) see none of that money. Hey, I'm no choir boy myself...but if you're going to conduct business with an open till, just charge me the base price for the pizza slice without adding the HST (...which you're going to pocket at the end of the day). That's Number 8 of The Ten, is it not - "Thou shall not steal"? 2. The "walk-in special ingredients gyp". I'm a recent addict of that Honey Stinger pizza slice. It's rather spartan in terms of number of ingredients but it packs a flavourful punch! Instead of pepperoni...Calabrese soppressata salami slices! And then the pizza is drizzled with this home-made honey/hot pepper oil. (I'll include a picture of the addictive stuff.) It is delicious! So...I thought of ordering a pizza, a walk-in special, with precisely the same ingredients. It ended up sort of tasting the same...but man oh man did they ever skimp on the ingredients! Some slices had no salami on them at all! How come the individual slices taste so good? 'Cause they're almost five bucks each! (See that picture below of that mouth-watering Plain Jane pepperoni sliceI had today? See how much pepperoni they put on it? Do you get that many with a walk-in special?) And that large, with a gazillion smaller slices in it, is like eighteen bucks. (Plus the open till 13% surcharge when you pay with cash because that 'durned cash register is acting up again!) " 'Cause it's all about money - ain't a d@mn thing funny! You got to have a con in this land of milk and honey."

September 13, 2022 on Google

Usually we are a huge fan of Pizza Nova. Great food, great service. Unfortunately, the last 2 times we ordered, our food has been under cooked and cold. The first time we thought it might have been a fluke, today we received cold food yet again. Makes us think twice about continuing to be customers.

December 30, 2019 on Google

We have ordered a large pizza - Brushetta. The taste was not to our expectations at all. It seems that the pizza was done well, but the taste was horrible.. could be the ingredients or something else, don't know. Compared to the typical bruschetta , nothing in common. We had literally two bites and put the rest of the pizza aside. The next day called the client services to see if they can do anything so that my money does not go to waste. They have offered $5 off form the next order. Question: why would I order again if I did not like the product!? totally waste of money. Very disappointed with the customer services and the product.

March 24, 2018 on Google