Papa Johns Pizza

The pizza has much less ingredients than last time I was here. Quality has went down a lot. From 5 stars to 3 stars.

September 13, 2024 on Google

As a regular customer at papa Johns stouffville I’m always impressed with the consistent quality. The pizza is always fresh and delicious, and the service is quick and friendly. It’s my go-to place for a satisfying take-out meal.

August 11, 2024 on Google

Alright, Papa John’s, listen up because this nonsense needs to be addressed. I placed an order online for pickup, thinking I'd save time. But when I arrive at the store at the scheduled time, I'm told by the guy in the kitchen to wait another 10 minutes. I double-check with him, and he confirms the wait time. Fine, I'll wait. But when I return, not only is my order still not ready, but this genius has been preparing orders for people who walked in after I arrived. Are you joking? What kind of backwards logic is that? Do online or call-in customers get a discount for this absurd treatment? No, they bloody well don’t. Your staff's rudeness and unprofessionalism are shocking. Treating online customers like second-class citizens is completely unacceptable. The guy in the kitchen might be overwhelmed, but prioritizing walk-ins over pre-orders is just idiotic. Papa John’s, get your act together. Train your staff properly to handle online orders and treat all customers with respect. This kind of shoddy service is a disgrace and needs to change immediately. Fix it, or you'll keep losing customers who are fed up with this nonsense.

June 29, 2024 on Google

Absolutely Delicious pizza, the spicy cheese crust is a must try for new customers. Highly recommend

December 10, 2023 on Google

Extremely Disappointing Experience - Avoid this Location Unpleasant Experience and Dismissive Staff My recent visit to Papa John's for our family's bimonthly pizza night turned out to be a shockingly disappointing experience, not only due to the poor quality of the pizza but also because of the unsatisfactory and dismissive response from the staff, particularly what I believe to be the owner. 1. Burnt Pizza with Overpowering Smell: Upon arriving home with our order, one of the two pizzas we ordered had an overwhelming burnt smell. It was evident that the pizza was overcooked, and this was immediately apparent upon opening the box. The unmistakable burnt smell was overpowering, and it was clear that the pizza had been cooked well beyond an acceptable point. 2. Crumbling Crust: The crust of the burnt pizza was not just burnt but also crumbled upon touch, making it nearly impossible to eat. It was disheartening to receive a pizza with such an obvious lack of attention to quality. 3. Falling Apart: Attempting to pick up a slice of the burnt pizza resulted in a mess as it disintegrated in my hands. This level of quality is unacceptable for a pizza chain that prides itself on its standards. 4. Unhelpful Customer Service: Upon calling the store to explain the situation, the staff's initial response was dismissive, claiming that this is how their pizzas are made. Only after persistent complaints did they reluctantly agree to remake our order. 5. Owner's Denial: When I arrived to pick up the remade pizza and compared it to the original, I was astonished by the owner's response. Despite clear and obvious differences and even as the original pizza fell apart in his hand, he audaciously insisted that both pizzas were the same. Even as he picked up the original burnt pizza and it fell apart in his hand, he continued to deny the discrepancy. This lack of accountability was both surprising and disappointing. Conclusion: The combination of a poorly made pizza and the staff's refusal to acknowledge the issue left me deeply dissatisfied. I strongly advise against visiting this location. Considering the current economic climate and the abundance of pizza options, it's worth driving to the MARKHAM location or exploring alternatives. Save your money, time, and taste buds for a more worthwhile pizza experience elsewhere. The owner also didn't seem to care that they were going to be losing a customer and even as I was leaving the store said, "its ok we don't need you".

November 12, 2023 on Google

My husband ordered pizza from here after rave reviews on Stouffville Bulletin but this has to be the worst pizza we've ever had. Lrg with 3 toppings (extremely stingy on toppings, where are the mushrooms?) and tax, $27 and it's completely atrocious. Order a better quality pizza from Pizza Napoli for the same price.

April 29, 2023 on Google

I am not going to lie the pizza surprised me, they didn’t sting out on toppings. I got the special with 4 toppings and it was enjoyable. They don’t cheap out on cheese like some of the other establishments I have seen. Overall it’s a good place for some pie!

March 29, 2023 on Google

Ordered last night after new management. Best pizza I've had in a long time. Website tracker wasn't on point as the order was delivered still said preparing. But boy what a great pizza!! Well done! We had tried a few times before and it was terrible both times. But new management was worth the try! Thanks again! It's switched management again. Absolutely awful pizza again. Delivery. Pizza. Everything is wrong. DO NOT ORDER FROM HERE Will update when ownership had changed again.

November 19, 2022 on Google