Mary Brown's Chicken

Placed order 30 minutes before we needed to pick it up using the app as we always do. Arrived exactly on the prearranged order time, stood in line for 5 minutes when I finally got up to the cash to pick up order, I was told it's coming up shortly. I stepped back and waited at least another 5 minutes. Finally they call my name and told me it will be another 5 - 7 minutes?? What's the point of setting up a pickup time if when you arrive to get your order you're waiting another 15 minutes or more?? I cancelled the order left and will pick up MB in oville or Alliston going forward

November 22, 2024 on Google

We ordered $48 worth of food for pick up and when we got home the popin chicken was not in the bag so we called the store and the person who took our order said ya I noticed that we dint give you your complete order and for me to return to get it. Well I live 15 minutes away so my food will be cold by the time I get back. First off I said I will bring back the food and they can give us the complete meal that we payed for ant they said no. The chicken Poppins is for my 2 year old grandson and this is a birthday celebration tradition for my spouses father that we do a chicken dinner so it's disappointing that it was not a good meal the manager was rude and said he will not do anything outside of have a popping for us to pick up. Unexceptical they made the mistake they should rectify it asap and without any friction both manager and employee should, have done what's right and taken back there cold meal replace it with the one we payed for. They need to be educated on customer service and decency needless to say I will never return to that store again and I recommend that you don't also at the very least don't leave the store without checking your order throughly.

November 18, 2024 on Google

The Shelburne location is fantastic! We’ve ordered from here multiple times and they have been consistently excellent! The staff is very friendly and accommodating! The food is amazing!

November 15, 2024 on Google

I want to express my deepest gratitude to Mary Brown’s Chicken for their incredible support as a sponsor of our free Thanksgiving Dinner for those in need in the community. The manager has been absolutely amazing to work with, making the collaboration seamless and enjoyable. The food was consistently on point—delicious and satisfying, bringing joy to so many during the holiday season. I encourage everyone to continue supporting this wonderful store, as they are truly committed to helping others in need. Thank you, Mary Brown’s Chicken, for your generosity and dedication to our community!

October 15, 2024 on Google

First of all, Mary Brown’s chicken never disappoints. Aman at the Shelburne location offered excellent customer service, friendly, knowledgeable and helped us with choosing a bucket of chicken with sides that suited us. I believe Aman has served us before, and I remember him being just as great as he was last time. Thank you, Aman :) 5/5 ⭐️

October 12, 2024 on Google

I've been enjoying Mary Browns for many decades. The chicken is the best compared to other competitors. What prompted me to write this review for this particular location is to compliment their taters! Of all the taters at all other Mary Brown's locations I've ever had, this specific location makes them exceptionally great! I'm left wondering if THIS is how they're supposed to be, crispy, coated and flavourful! All taters I've ever had at all other locations aren't coated, crispy or flavourful like here. I think this is how head office or even the founder meant them to be but other locations skimp out on the ingredients and pass it off as some bland taters. I say to staff here, keep it up and don't change anything! We'll revisit this location next time we're passing through.

September 15, 2024 on Google

If I had to pick between eating Mary browns or not eating I’d not eat. Don’t waste your time going here. Paid $32 for the most flavourless food I’ve ever eaten. Ordered potato wedges and chicken tenders. My tenders barely had any breading and had zero flavour. The potato wedges had no flavour and no salt. It was a 1/10 meal. I couldn’t even finish it.

August 5, 2024 on Google

I have never waited so long for food in my life!! It's a small store. Very little sitting space. People doing take out cramp what little seating available. The staff were kind. The food was very expensive for what you get. It was just "ok". Nothing overly special.

June 29, 2024 on Google