Grateful Chicken (Richmond/York)

Like many others have stated, the service wasn’t the best. The employee who took my order just seemed like he didn’t want to be there so it was a bit awkward. The food was okay- I got the hot chicken sandwich with a side of their fries. The fries were delicious! The chicken itself was okay- good flavour but full of breading. Also the bread definitely didn’t stand a chance and disintegrated as you ate it.

October 29, 2024 on Google

I really wish I checked the reviews before trying. I was happy with how it looked initially. The chicken looked massive. In hindsight, it was dripping mad oil when taken out of the fryer. The person who cooked it barely let it rest on the rack to let oil drip out. On the rack for 1 second literally. The breading is out of control. Breading accounts for nearly 50% of the size. This made it way greasier than one would expect. If you've been having issues with bowel movements, the amount of grease will get your intestines moving. Fries were decent though. I should have just gone to Dave's Hot Chicken as originally planned.

August 31, 2024 on Google

Our eyes were bigger than our bellies. We ordered the 10 piece bucket and two portions of cajun fries! The batter on the chicken was not to our liking and we found cajun fries to be very salty. We ended up leaving most of the food.

November 16, 2023 on Google

Avoid, worst fried chicken sandwich for $14 Extremely dry like its been fried 3 times, its mostly batter that was really hard to chew since its been refried, barely any real chicken let alone taste of it. Youre essentially just eating sauce and coleslaw on a bun with fried bits

October 18, 2023 on Google

Long wait. Came here on Tuesday evening to get dinner to go but was not expecting such a long wait. I ordered around 7 pm and was told my order would be ready within 20 minutes. I ended up waiting over 60 minutes for my food to be ready which is insane for fried chicken. I understand if there were a lot of orders but don't accept them if you can't output those orders on time. There were 4 orders before mine and everyone was also waiting an unreasonable amount of time as well. They were understandably upset. Some people even canceled their orders due to the ridiculous wait and yet my order still took over an hr to prepare. I waited so long that I had time to order a tempura meal next door and finish all my food and still wait. Based on the reviews here, this doesn't seem like a regular occurrence. I'm not sure what happened. Two staff members were working that night; not sure if there was a staffing issue. I wasn't given an explanation or even a token of appreciation for the delay. It's a shame because the chicken was fairly good and juicy and the sauces were tasty but not worth an hr wait.

April 5, 2023 on Google

Their fried chicken sandwiches are so good. Highly recommend ordering shishito peppers as a side - they're not too spicy. They've also got a tasty mushroom sandwich option.

March 20, 2023 on Google

This is actually the third time that I order from this store and this store definitely deserves more attention. I am not really a big fan of fried chicken because the ones that I have ever had (Popeyes, Church Chicken, etc… you name it) are not juicy at all… …But this store, they NAIL IT. Their boneless chicken is always super duper juicy, combining with the hot sauce and the crispy rosemary they make such a perfect combo. Their Shishito Pepper is also a pretty good side that you can get to balance out with the fried chicken (it is not spicy at all). Even my friend who likes fried chicken approves that this place is his favourite from now on. Last but not least, their packaging design is super adorable and cute. 🐔

February 17, 2023 on Google

This is my go-to spot whenever I'm at Chef's Assembly. Pricey, as are all the restaurants in this food court, but I think it's worth it for downtown fare. Paid just under 15 bucks for a chicken burger that was slathered with coleslaw. I'm not big on cabbage and usually order it without the slaw, but this time around I forgot to, so I scraped it off. The coleslaw remnants gave the sandwich a nice little zing though, so if you're not picky like I am, have it with the cabbage because I'm sure it'll delight. The chicken burger itself is unlike any that I've had in the city. It's a touch overcooked, and it seems like that's the intention because it doesn't taste bad at all. It's like a surrealist painting for the taste buds, not meant to be done in the typical style. I'm guessing they use the same good cut of meat that other chicken places do because it was succulent and exploding with juices despite the crispy exterior. Scarfed it down in no time flat and felt very satisfied afterward.

November 1, 2022 on Google