Burger Factory - Upper James

I met a young guy names Nitin. I never been here before. I was getting a hair cut at the same plaza and walked in. I asked him what does he recommend. He recommended Juicy Lucy Chesse Burger. Said I will love it. I got it. He talked to me about other items. I loved the customer service he gave me. Made me feel comfortable and the food was just delicious. I highly recommend it. Customer service was amazing. All come and support.

December 27, 2024 on Google

Amazing halal fast food available in the Hamilton area. The food is made fresh and made in quick time by the customer friendly staff. In particular, a staff member named Nitin is amazing at his work and offers great service 👏. The place has daily deals, and we like the 4 burger family combo deal.Moreover, the funnel cake concludes the meal perfectly 👌

December 25, 2024 on Google

the most amazing service we have ever experienced. i have to say these workers went above and beyond, especially the two young gentlemen who helped us today. the food is amazing and very reasonably priced. the cheesy lucy was probably the best burger we’ve had in hamilton. thank you for the amazing experience!

November 17, 2024 on Google

Such a great Halal food in Hamilton, I personally really like the atmosphere and the taste of grill chicken was delicious. Moreover, the staff service was really friendly, I think the name of that guy was Nitin who served really well. Thank to him I enjoyed food and have a fun time there.

November 2, 2024 on Google

Hey, I got a deal tonight on Skip, so I thought I'd order. The deal was 2 burgers for the price of 1. I know this place cause I ordered before in the past from a different location. Well, when I got the delivery, the burgers didn't have a good taste to them, and they were kinda burnt. Too much condiments on them, too, which made it messy to eat. The burgers were also cold. I'm disappointed in this delivery for sure!

October 26, 2024 on Google

I will say one of the best burger restaurants in Hamilton. If I’m being honest burgers in general, Canada sucks at. I’m not sure if it’s the meat quality we get or that we’re just better in other areas of food. But this I would say is top 5 in the gta. The burgers actually taste pretty good. The service is relaxed, there’s only 3 employees at a time that I see. They’re hospitable, kind and patient when I see them dealing with my friends who’s English isn’t great. Relatively good wait time, not too long but the food comes out hot and fresh every time. I will say though, every time I’ve went there’s only been like 3-4 other customers and dine in doesn’t fill up more than 2-3 tables at a time. Which is pretty sad to see especially since this is better than any fast food burger place I’ve seen. I do have one minor critique, your tornado fries should be cut thicker. It tasted like chips and could barely taste the potatoes. If they were thicker you’d have that crispy outside but you’d still have potatoes in the middle. Your poutine is good, but the paper bowl doesn’t contain it very well, it starts spilling over the sides into the tray. Your cheese fries are good I like them. Last thing is pricing/portion. I always have to order a second meal as the first one doesn’t fill me up, so do my friends. And although I understand the pricing for the quality, I don’t for the portions. Even tho the burgers are pretty big, I’ve never left here under 35$. Which is pretty expensive for one sitting of food. It would be awesome to see two meals or two sandwiches for 20-25$. That way we can leave full and not feel like we spent a fortune on a meal.

August 21, 2024 on Google

It typically tastes pretty good, but their portions are getting ridiculously cheap. We paid 8$ for sweet potato fries that showed up less than half full. The bag was still stapled & tied shut so it wasn’t the delivery driver. This happened last time too. Even their dipping sauces (that we paid for) are coming in smaller containers. Definitely go pick it up so you can check that they’re not ripping you off!

July 8, 2024 on Google

Friendly staff... great food... drinks were very good, a great selection. There are many options for the type of burger you want. Very personalized service. I would definitely recommend a visit. 10 out of 10 for service, food, and cleanliness of the establishment.

March 30, 2024 on Google